Policies

Please let us know if you have ANY questions. We absolutely look forward to speaking with you!

Policies are subject to change without notice. Thank you.

For the safety of all our guests, all dogs must be current on their Rabies, DHLPP(Distemper), and Bordetella, or provide a recent titer. All dogs participating in play groups must be current on their rabies vaccine. (For the best coverage, the Kennel cough vaccine, should be given a min. of 2 weeks before their stay; please call if you have encountered a problem and special arrangements can be discussed).

All guests must be on a form of flea and tick preventative whether traditional or holistic. Please inform us as to which preventative your pup receives. Any guest admitted with fleas will be treated at an additional charge to the owner.

Special arrangements can be discussed for puppies and Exceptions can be discussed for Elderly pet’s not receiving certain vaccinations, after verified by your veterinarian, and a signed waiver.

A signed agreement is required for all guests.

All NON-HOLIDAY AND SCHOOL VACATION cancellations must be made 24 hours in advance to avoid charges (1/2 the total stay). Kindly give 48 hours notice.

For Holidays and School Vacation weeks, Cancellations MUST be made 14 days in advance. 1/2 the total stay will be charged for late cancellations during these peak times. To guarantee a spot please make your reservation in advance.

Separate policies apply and the cancellation policy differs for the "In Our Home" boarding, please inquire about these separate policies if you have elected for the  "In Our home" boarding/daycare. Thanks

If your pup is currently on ANY medication, we ask that you notify us in advance of your pets stay. It is necessary that you let us know what medication is being administered and WHY your dog is currently taking medications. We reserve the right to speak with your veterinarian regarding the health of your dog.

The full boarding fee DOES apply to the day of drop off, just like a hotel, whether dropped off in am or pm. No charge for the day, if picked up BEFORE 10 am on the last day of boarding with the exception of Sundays. Sundays are applied as full days.

*Day Care Packages are not valid for payment of boarding, grooming or for payment of any other charge.

What should my dog bring?

We offer premium dog food that provides a nutritionally balanced diet. If your pet is not currently using our brand, we do recommend that you bring his/her own food to help eliminate the possibility of digestive upset when your pet returns home with you.

Food: all food must labeled with your pets first and last name as well as serving amount

   Personal items:  all toys, beds, blankets must be labeled with your pets first and last name.

How do we coordinate pick up?
In advance, we will give you a time window (of about 30 minutes). Please have your dog, and his/her belongings, and payment ready. We prefer that you meet us downstairs and outside promptly. Pick up/Drop off is not available in all areas. There is a small fee for this service. Thanks.

How will my dog spend his/her day?
Our days are spent in off leash play, feeding time, and down/nap time. Though we are a kennel, we are not a traditional kennel. We consider ourselves a fun relaxing place where dogs enjoy the day and then retire to a beautiful spot with comfortable beds, set up in a lodge like atmosphere with soothing music to listen to while they sleep. We also offer separate "In Our Home" boarding, though restrictions do apply.

How much play time will my dog receive?
Our goal is to provide your dog with an ample, but healthy and reasonable amount of daily exercise and stimulus. 
Each dog and breed is different and we recognize this. An appropriate exercise regimen will be determined for your dog.

Why naps & down time?
We enforce down time daily, as it is necessary for our furry guests to recharge. A well exercised, but well rested dog makes for a healthier pup! We do NOT want our socialization to cause extreme fatigue. Similar to children, dogs can lose their social manners when over tired or over played.

Can I visit before my dog comes to visit?
You are welcome to visit before deciding to board your family member with us. Please contact us to schedule a visit. Thank you.